Wednesday 28th September 2016

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Important Q&A information


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Does your account grade say “Standard” when you have upgraded to iChild Gold membership?
If you are a PACEY member (previously NCMA) you have TWO iChild accounts, one directly through iChild.co.uk and an enhanced one via your PACEY membership. Your PACEY iChild account can only be accessed via the PACEY website. To access iChild, your iChild Directory web page listing, and additional exclusive resources, please always login to iChild via the PACEY website with your PACEY login details. Login here and then click on “Resources and vacancy matching service“ and then “Access My Benefits”. Remember to log out first from your Standard iChild account. Please check that this separate PACEY iChild account is “Gold”. If after doing this you still have a problem, or if you are NOT a PACEY member and you have this problem, please email us here at enquiries@ichild.co.uk.

Does your account grade say “Silver” when you have upgraded to iChild Gold membership?
As a PACEY member (previously NCMA) you have TWO iChild accounts, one directly through iChild.co.uk and an enhanced one via your PACEY membership. It is likely that you upgraded your Standard iChild.co.uk account and not your PACEY iChild account. Please email us here at enquiries@ichild.co.uk with your name and email address (that was used on your registration) and we will also upgrade your PACEY iChild account to “Gold”.

I cannot access my iChild Directory web page information, or my exclusive resources.
If you are an existing iChild member and also a PACEY member (previously NCMA), you now have TWO iChild accounts; one directly through iChild.co.uk and an enhanced one via your NCMA membership. Your NCMA iChild account can only be accessed via the PACEY website. To access iChild, your iChild Directory web page listing, and additional exclusive resources, please always login to iChild via the PACEY website with your PACEY login details. Login here and then click on “Resources and vacancy matching service“ and then “Access My Benefits”. Remember to log out first from your iChild Standard account. If after doing this you still have a problem please email us here at enquiries@ichild.co.uk.

 

Please see additional FAQs for PACEY members here.