Tuesday 7th July 2020

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Contact Us

Please feel free to contact us. Our postal address is:

iChild Customer Services
Unit 443,
Highgate Studios,
53-79 Highgate Road,
London
NW5 1TL.

To contact us by email please click on the most appropriate link:

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iChild is operated by iChild Limited ("iChild") (Company Number: 11209179) whose registered office is at First Floor, Seymour House, 60 High Street, Chesham, Buckinghamshire, England, HP5 1E.

Advertising & Education Programmes

We have many opportunities for advertisers through iChild. Please see here for more information and contact details.

Help/Suggestions/Report

If you have any questions, would like to make a suggestion, need help using the site or would like to report any issues, please email enquiries@ichild.co.uk 

Shop

If you have any questions, or would like to make a suggestion about the shop, please email shop@ichild.co.uk

Cancellation/Close your Account

To cancel your iChild Gold Membership and recurring payment email admin@ichild.co.uk quoting “Cancellation” in the subject line. Please include the full name, full postcode and email address that was used for the WorldPay transaction (and ideally, but not essentially, your WorldPay agreement ID which was included in the confirmation email you will have received from WorldPay). Please indicate whether you would like your account closed down completely, or if you would like to remain as an iChild “Standard” member. This will then be queued for cancellation (please allow 7 days).

Alternatively, you can cancel the FuturePay agreement directly with WorldPay. Simply login to http://www.worldpay.com/shopper with the WorldPay login details provided in the separate WorldPay FuturePay confirmation email. Once you have cancelled your FuturePay agreement we will receive notification from WorldPay, and we will then downgrade your account to iChild “Standard” at the end of the subscription period you have paid for.