Thursday 8th December 2016

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Contact Us

Please feel free to contact us. Our postal address is:

iChild Customer Services
Unit 443,
Highgate Studios,
53-79 Highgate Road,
London
NW5 1TL.

To contact us by email please click on the most appropriate link:

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iChild and iChild Records are divisions of Family & Education Marketing Limited, a company registered in England and Wales, registration number 06535747, and our registered address is: 10-14 Accommodation Road, Golders Green. London. NW11 8ED. Our VAT registration number is 930 2254 60

Advertising

We have many opportunities for advertisers on iChild. These include sponsored activity sections, e-newsletter features, competitions, surveys and a wide range of advertising formats. In addition, we run creative campaigns for companies offline too, such as competitions through schools and nurseries, and branded education packs, providing much needed free resources for schools and nurseries.

If you would like more information or a media pack with rates please contact us at advertising@ichild.co.uk

Help/Suggestions/Report

If you have any questions, would like to make a suggestion, need help using the site or would like to report any issues, please email enquiries@ichild.co.uk 

Cancellation/Close your Account

To cancel your iChild Gold Membership and recurring payment email admin@ichild.co.uk quoting “Cancellation” in the subject line. Please include the full name, full postcode and email address that was used for the WorldPay transaction (and ideally, but not essentially, your WorldPay agreement ID which was included in the confirmation email you will have received from WorldPay). Please indicate whether you would like your account closed down completely, or if you would like to remain as an iChild “Standard” member (or “Silver” membership for NCMA members). This will then be queued for cancellation (please allow 7 days).

Alternatively, you can cancel the FuturePay agreement directly with WorldPay. Simply login to http://www.worldpay.com/shopper with the WorldPay login details provided in the separate WorldPay FuturePay confirmation email. Once you have cancelled your FuturePay agreement we will receive notification from WorldPay, and we will then downgrade your account to iChild “Standard” (or Silver membership for PACEY members) at the end of the subscription period you have paid for.